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Sigurnosni nedostaci programskog paketa otrs

  • Detalji os-a: WN7
  • Važnost: IMP
  • Operativni sustavi: L
  • Kategorije: LSU

openSUSE Security Update: Recommended update for otrs

Announcement ID: openSUSE-SU-2020:0551-1
Rating: moderate
References: #1122560 #1137614 #1137615 #1139406 #1141430
#1141431 #1141432 #1156431 #1157001 #1160663
#1168029 #1168030 #1168031 #1168032
Cross-References: CVE-2019-10067 CVE-2019-12248 CVE-2019-12497
CVE-2019-12746 CVE-2019-13457 CVE-2019-13458
CVE-2019-16375 CVE-2019-18179 CVE-2019-18180
CVE-2019-9752 CVE-2019-9892 CVE-2020-1765
CVE-2020-1766 CVE-2020-1769 CVE-2020-1770
CVE-2020-1771 CVE-2020-1772 CVE-2020-1773

Affected Products:
openSUSE Leap 15.1
openSUSE Backports SLE-15-SP1
openSUSE Backports SLE-15

An update that fixes 18 vulnerabilities is now available.


Otrs was updated to 5.0.42, fixing lots of bugs and security issues:

– CVE-2020-1773 boo#1168029 OSA-2020-10:
* Session / Password / Password token leak An attacker with the ability
to generate session IDs or password reset tokens, either by being able
to authenticate or by exploiting OSA-2020-09, may be able to predict
other users session IDs, password reset tokens and automatically
generated passwords.
– CVE-2020-1772 boo#1168029 OSA-2020-09:
* Information Disclosure It’s possible to craft Lost Password requests
with wildcards in the Token value, which allows attacker to retrieve
valid Token(s), generated by users which already requested new
– CVE-2020-1771 boo#1168030 OSA-2020-08:
* Possible XSS in Customer user address book Attacker is able craft an
article with a link to the customer address book with malicious
content (JavaScript). When agent opens the link, JavaScript code is
executed due to the missing parameter encoding.
– CVE-2020-1770 boo#1168031 OSA-2020-07:
* Information disclosure in support bundle files Support bundle
generated files could contain sensitive information that might be
unwanted to be disclosed.
– CVE-2020-1769 boo#1168032 OSA-2020-06:
* Autocomplete in the form login screens In the login screens (in agent
and customer interface), Username and Password fields use
autocomplete, which might be considered as security issue.

Update to 5.0.41
* bug#14912 – Installer refers to non-existing documentation

– added code to upgrade OTRS from 4 to 5

* steps 1 to 4 are done by rpm pkg
* steps 5 to *END* need to be done manually cause of DB backup

Update to 5.0.40

– CVE-2020-1766 boo#1160663 OSA-2020-02: Improper handling of uploaded
inline images Due to improper handling of uploaded images it is possible
in very unlikely and rare conditions to force the agents browser to
execute malicious javascript from a special crafted SVG file rendered as
inline jpg file.
* CVE-2020-1765, OSA-2020-01: Spoofing of From field in several screens
An improper control of parameters allows the spoofing of the from
fields of the following screens: AgentTicketCompose,
AgentTicketForward, AgentTicketBounce and AgentTicketEmailOutbound
* run bin/ Maint::Config::Rebuild after the upgrade

– Update 5.0.39

* CVE-2019-18180 boo#1157001 OSA-2019-15: Denial of service OTRS can be
put into an endless loop by providing filenames with
overly long extensions. This applies to the PostMaster (sending in
email) and also upload (attaching files to mails, for example).

* CVE-2019-18179 OSA-2019-14: Information Disclosure An attacker who is
logged into OTRS as an agent is able to list tickets assigned to other
agents, which are in the queue where attacker doesn’t have permissions.

Update to 5.0.38

* CVE-2019-16375, boo#1156431 OSA-2019-13: Stored XXS An attacker who is
logged into OTRS as an agent or customer user with appropriate
permissions can create a carefully crafted string containing malicious
JavaScript code as an article body. This malicious code is executed when
an agent compose an answer to the original article.

Update to 5.0.37

* CVE-2019-13458, boo#1141432, OSA-2019-12:

Information Disclosure An attacker who is logged into OTRS as an agent
user with appropriate permissions can leverage OTRS tags in templates in
order to disclose hashed user passwords.

* CVE-2019-13457, boo#1141431, OSA-2019-11:

Information Disclosure A customer user can use the search results to
disclose information from their “company” tickets (with the same
CustomerID), even when CustomerDisableCompanyTicketAccess setting is
turned on.

* CVE-2019-12746, boo#1141430, OSA-2019-10:

Session ID Disclosure A user logged into OTRS as an agent might
unknowingly disclose their session ID by sharing the link of an embedded
ticket article with third parties. This identifier can be then potentially
abused in order to impersonate the agent user.

Update to 5.0.36

* CVE-2019-12497, boo#1137614, OSA-2019-09: Information Disclosure In the
customer or external frontend, personal information of agents can be
disclosed like Name and mail address in external notes.

* CVE-2019-12248, boo#1137615, OSA-2019-08: Loading External Image
Resources An attacker could send a malicious email to an OTRS system. If
a logged in agent user quotes it, the email could cause the browser to
load external image resources.

Update to 5.0.35

* CVE-2019-10067, boo#1139406, OSA-2019-05:

Reflected and Stored XSS An attacker who is logged into OTRS as an agent
user with appropriate permissions may manipulate the URL to cause
execution of JavaScript in the context of OTRS.

* CVE-2019-9892, boo#1139406, OSA-2019-04:

XXE Processing An attacker who is logged into OTRS as an agent user with
appropriate permissions may try to import carefully crafted Report
Statistics XML that will result in reading of arbitrary files of OTRS

– update missing CVE for OSA-2018-10, OSA-2019-01

Update to 5.0.34


* CVE-2019-9752, boo#1122560, OSA-2019-01: Stored XSS An attacker who is
logged into OTRS as an agent or a customer user may upload a carefully
crafted resource in order to cause execution
of JavaScript in the context of OTRS.

Update to 5.0.33


Update to 5.0.26


– remove obsolete
* otrs-scheduler.service
* otrs-scheduler.init

Patch Instructions:

To install this openSUSE Security Update use the SUSE recommended installation methods
like YaST online_update or “zypper patch”.

Alternatively you can run the command listed for your product:

– openSUSE Leap 15.1:

zypper in -t patch openSUSE-2020-551=1

– openSUSE Backports SLE-15-SP1:

zypper in -t patch openSUSE-2020-551=1

– openSUSE Backports SLE-15:

zypper in -t patch openSUSE-2020-551=1

Package List:

– openSUSE Leap 15.1 (noarch):


– openSUSE Backports SLE-15-SP1 (noarch):


– openSUSE Backports SLE-15 (noarch):



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AutorToni Vugdelija
Cert idNCERT-REF-2020-04-0001-ADV
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